Shipping policy

Freight Logistics & Delivery Inspection Guidelines

 

OVERVIEW & SHIPPING TIMELINES

At Odyssey Wellness and Spa, we partner with specialized freight networks to ensure your home wellness and spa equipment is safely transported and delivered. Because our products—including saunas, hot tubs, cold plunges, massage chairs, red light therapy panels, and hyperbaric chambers—are large, precision-engineered items, specialized freight logistics are required.

·         Estimated Delivery Timeframe: Standard total delivery time is 7 to 10 business days from order confirmation.

·         Order Processing Window: Orders are processed, confirmed, and prepared for freight dispatch within 1 to 2 business days.

·         Freight Transit Window: Once dispatched, freight transit typically takes 5 to 10 business days depending on delivery destination and local terminal scheduling.

FREIGHT DELIVERY METHOD: CURBSIDE WITH LIFTGATE

All standard equipment shipments are fulfilled via Less-Than-Truckload (LTL) Freight with Curbside & Liftgate Service:

·         Liftgate Lowering: The delivery vehicle is equipped with a hydraulic liftgate to safely lower crate/pallet shipments from the truck bed to ground level at your curb or driveway.

·         Curbside Boundary: Delivery drivers are restricted from moving equipment inside homes, structures, side yards, or backyards.

·         Delivery Appointment: The freight carrier will contact you via phone or text 24 to 48 hours prior to delivery to schedule a required appointment window. An adult recipient must be present.

MANDATORY DELIVERY INSPECTION & BILL OF LADING (BOL)

Protecting your investment during freight transit requires strict adherence to inspection protocols upon arrival:

REQUIRED INSPECTION STEPS AT HANDOFF:

1. Crate & Packaging Review: Examine all sides of crates, pallets, and shrink-wrap for punctures, tears, crushing, or broken wood before signing paperwork.

2. Documenting Physical Damage: If visual damage is present, you MUST explicitly write 'DAMAGED' and describe the specific outer damage on the driver's Bill of Lading (BOL) or digital pad.

3. Unboxing & Concealed Damage: Unpack equipment within 48 hours. Report concealed damage to support immediately with clear photo/video evidence.

CRITICAL LEGAL DISCLAIMER: Signing the Bill of Lading without noting physical damage legally waives our ability to file a freight claim on your behalf and may void replacement eligibility.

 

ADDRESS CHANGES, REDELIVERY, & ACCESS FEES

·         Address Modifications: Modifying the delivery address after freight dispatch may incur re-consignment fees assessed directly by the carrier.

·         Missed Appointments: If a scheduled delivery appointment is missed, the customer is responsible for carrier re-delivery and daily storage fees.

·         Remote Access Restrictions: Locations requiring ferry transport, island access, or narrow road clearances inaccessible to standard freight trucks must be disclosed prior to shipping.

SUPPORT & FREIGHT TRACKING

Tracking details and carrier dispatch notices will be emailed once your order leaves the warehouse. For shipping updates or delivery support, contact us at:

Odyssey Wellness and Spa
support@odysseywellnessandspa.com
943.293.4778